PrivacyPolicy

1. Introduction

Next PAL Technologies, Inc. ("Next PAL", "we", "us", or "our") operates the Next PAL Nexus backup management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect your name, email address, company name, and billing information. This information is necessary to provide the service and process payments.

2.2 Usage Data

We automatically collect information about how you use Next PAL Nexus, including backup configurations, server metadata, backup success/failure rates, and feature usage. This data helps us improve the service and provide support.

2.3 Technical Data

We collect IP addresses, browser types, operating systems, and device information for security monitoring and service optimization.

2.4 Backup Metadata

We store metadata about your backups (timestamps, sizes, durations, status) but do not access the actual backup data, which remains on your infrastructure.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve Next PAL Nexus
• Process transactions and send billing notifications
• Respond to support requests and communicate with you
• Monitor for security threats and prevent fraud
• Comply with legal obligations
• Analyze usage patterns to improve features

4. Data Sharing and Disclosure

We do not sell your personal information. We share data only in these circumstances:

• Service Providers: With vendors who help us operate the service (payment processing, hosting, analytics)
• Legal Requirements: When required by law, subpoena, or court order
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize sharing

5. Data Security

We implement industry-standard security measures including encryption at rest and in transit, access controls, security monitoring, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we retain certain data for legal compliance (typically 7 years for financial records).

7. Your Rights

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent

To exercise these rights, contact privacy@next-pal.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We use standard contractual clauses and other legal mechanisms to ensure adequate protection.

9. Children Privacy

Next PAL Nexus is not intended for users under 18. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or service notification.

11. Contact Us

For privacy questions or concerns, contact:
Next PAL Technologies, Inc.
Email: privacy@next-pal.com
Address: 123 Database Lane, San Francisco, CA 94105